Consultation: Have your say on your taxi service in London

20 March 2017
The contracts for both the Taxicard and Dial-a-Ride services are up for renewal and London Councils may make changes in the future that could affect you.

For example, the service could change to use more black taxis and fewer private hire vehicles, or it could change to use more private hire vehicles and fewer black taxis.

Changes to the service may also impact upon the cost to you (or the number of trips available) availability of vehicles, waiting times and the nature of the service e.g. upgrading from a “kerb-to-kerb” to a “door-to-door” service.

To help design the new contract, London Councils want to know what you think of your current service and how you think certain changes could affect you. Find out more

Views wanted by Wednesday 5 April 2017.


London Councils Message:

How to respond
We need your views by Wednesday 5 April.

Alternatively, if you received the consultation by post you can complete the paper form and post it free of charge to: Freepost TfL Consultations

If you want a large print, an audio or a braille version please request a copy by calling us on 020 7934 9791 or

You do not have to provide your name and address but if you do any responses received will be used for statistical purposes only and individuals will not be identified. The results of the consultation will be available on the London Councils and TfL websites or on request.